FAQ About Our Logistics Services | All Points Logistics

General Questions

How do I get started with All Points? What's the onboarding process?

Getting started is simple. Contact our sales team, and they'll guide you through the onboarding process, which includes system integration, inventory setup, and training.

What types of products can All Points handle?

All Points can handle a diverse range of products, from electronics to apparel. However, certain hazardous or restricted items may require special arrangements.

Do my products need to be insured?

No, there's no need for you to insure your products separately. At All Points, we take full responsibility for the well-being of your items. We assume all liability for any products in our facility. This commitment reflects our confidence in our security measures, handling procedures, and trained staff. Our primary goal is to ensure that your products are safe and secure from the moment they enter our facility until they leave. We understand the trust you place in us, and we prioritize the safety and security of your items at every step of the way.

What training do your staff undergo for handling products?

Our staff undergo rigorous training on product handling, safety protocols, and customer service.

What is your policy on sustainability and eco-friendly practices?

At All Points, our approach to sustainability is not just about choosing eco-friendly materials; it's about understanding the lifecycle of our packaging products and their environmental impact. Please visit our Sustainability page to learn more.

Do you have any case studies or testimonials from other clients?

Yes, we have a range of case studies and testimonials available on our website showcasing our partnerships and success stories.

Can I get a dedicated account manager for my business?

Yes, all our clients receive a dedicated account manager to ensure smooth communication and operations. All account managers will have a trained backup in the case that your account manager is out of office. All account managers are in-house and onsite. All Account executives have a minimum 12 years of experience working at All Points.

Logistics

Do you handle returns?

Yes, we offer a comprehensive returns management service. Products returned are inspected, processed, and restocked or disposed of based on client preferences.

What carriers do you use?

All Points partners with a range of carriers including UPS, FedEx, DHL, and USPS. We also work with local and regional carriers to provide the best shipping solutions for our clients.

Do you offer international shipping?

Yes, we offer international shipping services. Our team is well-versed in customs documentation and regulations to ensure smooth and timely deliveries.

Do you offer same-day shipping?

Yes, we offer same-day shipping for orders placed before a specific cut-off time.

How do you manage peak seasons or high-demand periods?

We scale our operations and staff during peak seasons to ensure timely processing and shipping.

How do you handle products that are damaged in transit?

If products arrive at our facility with damages, we will make record of all damages and either refuse receipt or file a report on the customers behalf. If products are damaged after leaving out facility, we will file a report and handle the refund process with our carriers.

Packaging

Can I use my own packaging?

Yes, you can use your own packaging. However, we recommend discussing the specifications with our team to ensure it meets our handling and storage requirements.

How do you handle fragile products?

We take the utmost care with fragile products. They are stored in specially designated areas with protective packaging materials and handled by trained staff to minimize the risk of damage.

Do you offer promotional inserts or custom packaging for special campaigns?

Absolutely! We can accommodate custom packaging and promotional inserts upon request. We have inhouse printers that can accommodate 20,000 pages per hour. Our capabilities include artwork level digital quality printing 2,400x4,800 DPI. Learn more about our printing capabilities here.

Warehousing

Are your facilities climate controlled?

No, our facilities are not climate controlled. However, we do maintain an ambient temperature of 68-90 degrees to ensure products are stored in a stable environment.

How do you ensure product security in your facilities?

Our facilities are equipped with 24/7 surveillance cameras, secured access, and access control systems to ensure product safety.

Can I visit and inspect the facility before signing up?

Certainly! We encourage potential clients to tour our facilities to understand our operations better.

e-Commerce

How quickly will it take for the system to update inventory and order numbers?

Our system updates inventory and order numbers in real-time. As soon as a product is received, shipped, or processed, the system reflects the changes immediately.

Can I integrate my e-commerce platform with your system?

Absolutely! We offer integrations with most major e-commerce platforms for seamless inventory and order management. We also offer EDIs for retail support as well as custom integrations for unique programs.

Do you provide real-time tracking for shipped products?

Yes, all shipped products come with real-time tracking capabilities.

Can I set up automated reordering for products that run low in inventory?

Yes, our system supports automated reordering based on inventory thresholds set by the client.

Billing and Costs

What are the fees for kitting & special projects?

At All Points, our fees for kitting and special projects vary based on the complexity and volume of the task. We provide a customized quote after assessing the specific needs of each client.

How does billing work?

Billing at All Points is typically done on a monthly basis. We provide detailed invoices that break down storage, handling, and shipping costs. Payment terms can be discussed and customized based on client needs.